Privacy Policy

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Privacy Policy

Effective Date: 01/07/2025
Practice Name: Rewilding Psychology Services
Practice Owner: Heather Lucass
ABN: 11 326 839 086
Contact: 0426967408 hello@rewilding.au

1. Commitment to Your Privacy

[Practice Name] is committed to protecting your privacy and ensuring your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, disclose, and store your personal information.

2. What Information We Collect

We collect personal and sensitive information that is necessary for us to provide you with psychological services. This may include:

• Full      name, date of birth, contact details
• Medicare      or private health insurance details
• Medical      history, mental health history, and current issues
• Session      notes, assessments, and reports
• GP      or other health professional contact information

3. How We Collect Information

Information is collected directly from you through:

• Intake      forms and online bookings
• Initial      assessments and ongoing sessions
• Phone      calls, emails, and other communications

We may also collect information from third parties such as GPs, psychiatrists, or family members, with your written consent.

4. Purpose of Collecting Information

We collect your personal information to:

• Provide      psychological assessments, treatment, and support
• Communicate      with other treating professionals (with consent)
• Process      payments and manage appointments
• Meet      legal, ethical, and professional obligations

5. Storage and Security of Information

Your information is stored securely in both electronic and physical formats. We use:

• Password-protected      electronic health record systems
• Secure      filing cabinets for any paper records
• Regular      data backups and software updates

We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure.

6. Disclosure of Information

We will not disclose your information without your consent, exceptwhen:

• It      is subpoenaed by a court
• Disclosure      is necessary to prevent serious harm
• It      is legally required (e.g., mandatory reporting)

We may share limited information with your GP or other professionals with your written consent.

7. Access to Your Information

You have the right to request access to your personal information and to request corrections if needed. Requests should be made in writing and will be responded to within a reasonable timeframe.

8. Website and Social Media

If you visit our website or social media pages, we may collect limited data such as cookies or IP addresses. We do not use this information to identify individuals.

9. Complaints

If you have a concern about your privacy or how your information has been handled, please contact us directly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992

10. Updates to This Policy

This policy may be updated periodically. The most current version will be available on our website or upon request.